First it amounts to TWO points in that it took one away from your opponent that should have been his and gave you one you ought never to have had. Some of the drugs in this category are PCP (phencyclidine), Ketamine (anesthetic), Dextromethorphan (DXM), Nitrous Oxide etc. He is of the school of Brookes. My instructor asked me to show him my swing. If your company's error was such that it caused your customer a significant amount of lost time or revenue, embarrassed them publicly, caused damage to their reputation, or otherwise negatively affected their bottom line, you may face legal repercussions that saying "I'm sorry" will not deter.